Terms and Conditions
PremiumCards.net and Mindpower Creative Media will be referred to as PC&MCM from this point on. All services provided by PremiumCards.net and its parent company Mindpower Creative Media are subject to Terms and Conditions of use. By viewing or using this website, yourself and the entity you represent (collectively hereinafter referred to as “you”) agree to be bound by all the Terms and Conditions as stated below without modification. If for any reason you do not agree with the Terms and Conditions as stated below, please do not access this site. ALL PRICES SUBJECT TO CHANGE WITHOUT NOTICE
PC&MCM reserves the right to change the Terms and Conditions at any time and these changes or additions become effective immediately as they become available on PremiumCards.net. PC&MCM does not assume the obligation to notify you of any changes to the Terms and Conditions. You are responsible for reviewing the Terms and Conditions for any changes and continued use of this site constitutes your consent to these changes.
You agree to indemnify and hold PC&MCM, its parent and affiliate companies, and their respective officers, harmless from any and all claims, including reasonable attorneys’ fees, arising out of your breach of any of these Terms and Conditions or in connection with your use of this site.
PremiumCards.net and all of its content are protected by copyright laws of the United States and international treaty provisions. © 2013 PremiumCards.net – © 2013 Mindpower Creative Media. All rights reserved. This website, its trademark and associated logos, may not, in part or in whole, be copied, imitated, reproduced, modified, transmitted, translated, distributed, adapted or disassembled in any fashion without expressed written permission of PC&MCM.
Copyright laws also pertain to the content you submit to PC&MCM. Unlicensed or misuse of copyrighted material from books, magazines, newspapers, photographs, web content, writers, artists, composers, publishers, and other authors is strictly prohibited. PC&MCM will not assume the responsibility of checking the content of its client’s submitted materials for copyright violations. Therefore, PC&MCM will not be held accountable for any illegal use of copyrighted material by its clients.
You, as the buyer, understand and agree that all content/information (including but not limited to text, graphics, information and messages) are the responsibility of the sender of that content/information and not PC&MCM. Furthermore, you are responsible for all information and content that you acquire and/or use from the PremiumCards.net services.
In addition, you agree to abide by all rules and regulations pertaining to on-line decency and appropriate and acceptable content. This means that you agree to the following with regards to any product coming from PC&MCM: You will not upload, post or send any content through the PremiumCards.net service containing adult or child pornography, or anything indecent, lewd, or obscene; material that threatens to kidnap or injure anyone, threatens to damage the reputation of anyone or harm their personal property, threatens to accuse anyone of a crime, threatens to announce that a person has violated a law/s of the United States, or threatens blackmail; encourages or suggests forcible resistance to any law of the United States, insurrection, or treason; includes fraudulent, libelous or hurtful remarks directed at any other person or business; or infringes upon the intellectual property rights of PC&MCM or any other party.
Let it also be known that PC&MCM does not control, nor certify the legitimacy, accuracy and/or quality of any information or content posted by our customers.
PC&MCM will not be held liable under any conditions or circumstances for any information, content or material that you may find indecent or offensive.
PC&MCM provides services and products only for your personal use and you agree to refrain from using such services and products, as well as messages or correspondences for any unauthorized purposes including but not limited to promotional materials, advertising, spam, or any other form of solicitation.
You must have a registered account and protection of passwords and controlling account access is your responsibility. PC&MCM will not be held responsible for any password or access problems. Furthermore, all orders, actions, etc., placed through your registered account are your responsibility and not the responsibility of PC&MCM.
PC&MCM reserves the right to remove or refuse any content or information that violates the Terms and Conditions agreement or may otherwise be considered unlawful or objectionable. In addition, you agree that content and or information obtained by PC&MCM may be kept and disclosed if PC&MCM is required to do so by law, or if PC&MCM believes, in good faith, that it is necessary to disclose such content in order to comply with any legal proceeding or processes; uphold or enforce the terms of our services; respond to any claims that the content or information is or may be in violation of the rights of another party; that the content or information may be objectionable or offensive; or that the content/information is necessary to protect the rights or property of the public or PC&MCM in any way.
Images, designs and artwork must be submitted in CMYK format. PC&MCM cannot be held responsible for any color shift that may occur in conversions to CMYK. Images, designs and artwork must be submitted with a minimum of 300 DPI and CMYK color mode. Customer provided artwork may vary in quality, therefore, PC&MCM cannot be held responsible for pixilated, blurry or distorted images.
All artwork must contain print bleeds. Files without print bleeds will be refused and in turn, delay your order. It is the buyers responsibility to upload properly prepared print files to avoid delaying your order.
Files with fonts or missing images will be refused. Do not send PDF files or Indesign files with placed images. Also do not send files with your cards front and back within the same file. Front and back must be saved separately.
From time to time we use your final printed product to photograph and place in business card galleries as an example of the quality of work we do. PC&MCM does not use the images to sell or redistribute in any way except for self promotion. In most cases this would be highly beneficial to the company on the card. The website galleries these may be placed in are the nets top leading galleries. The web traffic driven from such sites can be heavy. In most cases this would be a good thing unless you do not want anyone visiting your website. In the case that you don’t want to have your card displayed or do not want to allow us the use of the photographed card, simply e-mail your request to info[at]premiumcards.net.
Cards exempt from any usage as of September 27th 2010 will be those with legitimate TM or ® marked images will no longer be used by PC&MCM unless written consent has been issued. If you have an image of your business card posted and would like us to remove it, please e-mail the request.
PRINTED SAMPLES ARE A MIX OF IN HOUSE PROMOTIONAL ITEMS AND CUSTOMER PRINTED OVER RUNS. Printed samples are mailed every 2 business day.
PC&MCM cannot be held responsible for matching colors or ink densities on screen proofs approved by customers. Screen proofs can be used to help display layout, text accuracy, and image placement and proportion, but not color or density.
PC&MCM will make every effort to match the gradient density of each color, however, we cannot be held responsible for the final appearance of a color. The appearance of printed colors may be affected by UV coating, therefore, PC&MCM cannot be held responsible for final color appearance. Also, we print what is called gang run printing. This means we are printing several other orders along with your own on 1 large sheet. Shifting colors to match is not possible as it will affect the other orders on a run. Your screen and our screens are not the same. This means that the color you see on your screen, is not likely the actual color that will print. You must purchase an entire print run (full sheet 28×40 inches) to match colors.
TURAROUND TIME STARTS AT THE TIME YOU APPROVE YOUR PROOFS – NOT AT THE TIME YOU PLACE YOUR ORDER, UNLESS YOU DID NOT REQUEST PROOFS. Turnaround times are based on previous orders. We calculate the turnaround time based on what that product usually takes. This means that we do not guarantee a specific turnaround. Turnaround times on all of our products will vary from 4-6 business days to 3-4 weeks. If your order has added options, turnaround times will increase depending on your option. In most cases, options such as foil stamping or embossing may take another 5-6 business days. Round corners or special trims – 1-3 extra days. Higher quantities can also take a bit longer as well. If you have a specific in-hands date, you should plan with plenty of time. Rush orders expedite orders, but do not guarantee the time of arrival.
Because of limitations in cutting accuracy, it is not possible to cut every card in the same position. During the cutting process the large blade of the guillotine shifts the cards as it comes down. This shift is very slight and in some cases up to 1/16 of an inch or more off. For this reason, PC&MCM will not be responsible for uneven borders. We recommend not using a border in your design if it is important that it comes out straight. If you require a cleaner than normal cut, you may want to have your cards die cut at an additional cost.
It is the client’s responsibility to review the final proof and layout of all orders prior to actual printing. Once the final proof has been confirmed by the client, no further changes can be made to that order. Please review the final proof carefully prior to completing your order. PC&MCM will not accept responsibility for typographical errors, errors in spelling, grammar, punctuation, graphics, fonts or content. PC&MCM will not be held responsible for errors in finished product sizes, wrong cuts, or missing or incorrect folds EVEN IF WE DESIGNED IT.
PC&MCM allows customers to cancel orders without fees if they have not already been processed. An order that has been processed will have the status update of “Info Processed”. Cancellation requests may be submitted by e-mail, and we will inform you of any charges depending on the stage of the order. Orders with the status of “Processed for Printing” CAN NOT BE CANCELLED AND THERE WILL BE NO REFUNDS.
For orders that have not been sent to print, a 10% cancellation fee up to $45 will be applied to your order that is being cancelled and a refund less the fee will be processed. These fees cover merchant charges, administrative charges and processing fees.
Customer orders have no re-sale value. Therefore, ALL SALES ARE FINAL. If the error was caused by PC&MCM, we will re-print the order at our cost. Any defect/s discovered in your shipment must be reported to PC&MCM within 10 days of your order’s receipt. To qualify for a free replacement order, you must return your entire product (at your own expense) within 15 days from the time THE product was delivered. You must first request a “return merchandise authorization” before sending the product back to us. DO NOT SEND THEM TO OUR PO BOX ADDRESS. THEY WILL NOT BE ACCEPTED AND WILL NOT BE RETURNED TO YOU. All Charges related to expedited orders (rush shipping) are NON REFUNDABLE UNLESS UPS FAILS DELIVERY OR DELIVERS DAMAGED PRODUCT.
PC&MCM will always strive to avoid any delays in production or shipping, however, we will not be held responsible for any consequences or damages due to delayed production or delivery. Our shipment and delivery dates are based upon estimates provided by our shipment suppliers. PC&MCM will not be responsible for delays in shipments due to shipping company delays, international customs issues, weather conditions or any other circumstances beyond our control. PC&MCM will strive to ensure that all delivery schedules are met in a timely manner.
However, unexpected production or shipment delays may occur as a result of technical problems or equipment malfunction or failure. Rush charges/fees will be refunded or waived by PC&MCM, where applicable, for a delay caused by technical difficulty. However, order cancellations will not be allowed due to technical difficulty.
In order to file a lost or damaged claim the following must apply:
(1) shipment must exceed $50.00; (2) claims can only be placed within 30 days from package shipment. PC&MCM cannot be held responsible for shipping errors, delays or lost or damaged products due to 3rd party errors.
In the case that a customer supplies the wrong address causing a package not to be delivered on time, PC&MCM will reship the package (to the corrected address) with an additional shipping fee for the re-shipment.
Any order resulting in a chargeback WILL BE challenged in a California State Municipal Court located in Los Angeles, CA. All expenses you acquire from any lawsuit stemming from a chargeback will be the full responsibility of you or your purchasing agent. Fraudulent chargebacks are a crime and will be reported as such should it occur.
YOUR LIABILITY IS LIMITED TO YOUR SELLING PRICE OF THE ITEM AND SHALL NOT INCLUDE ANY CONSEQUENTIAL DAMAGES OR DAMAGES FOR PROFIT LOST. WE HAVE THE RIGHT TO HOLD CUSTOMER PROPERTY (a lien) AS SECURITY FOR UNPAID BILLS.
WHAT WE ARE LIMITED TO
According to industry standards and tolerances
COLOR MATCHING is not possible. We do not print Pantone colors on standard runs. For closest color range, use the CMYK formulas in the Pantone color swatch you chose. Please note that there is still no color match guarantee.
SHIFTING tolerances are the same in many treatments and finishing steps. While we try to keep all elements tight and registered and at the same time keeping them all centered, it is not 100% accurate. All treatment applications such as Trimming, Centering, Spot UV, Foil Stamping, Folding, Die Cutting, Duplexing, Printing and others have a 1/32nd to 1/16th of an inch tolerance in some cases.
ROUNDED CORNERS are made with a round cornering machine and are not pinpoint accurate. Though most of the time they are mostly uniform, there can be some cards that have slightly different round corners. For perfect round corners, you will need your cards custom die cut.
BORDERS AND TYPE close to the edge may be cut off from shifting during the trimming stage. We recommend not using borders or type close to the edge.
TURNAROUND TIMES are estimated and therefore can not be guaranteed. If your order is time sensitive, please make the proper arrangements to meet your in hands requirements. Rush services are also not guaranteed, but service is expedited. Call for estimated production schedules, your order may be printed much sooner if a print run is closing.
PAINTED EDGES in some cases can bleed over the edge of the card by a millimeter or so. We DO NOT reprint for such issue unless it is an obvious error. In most cases, only few cards in the box are adversely affected.
PC&MCM reserves the right to refuse service. TERMS AND CONDITIONS OF SERVICE MAY CHANGE WITHOUT PRIOR GIVEN NOTICE.
PLEASE NOTE: ANY SUPPLIED MEDIA WILL NOT BE RETURNED. PLEASE DO NOT SEND ANY ORIGINAL MEDIA